Policies & Guarantees
DCXPERT’s business structure is built around a declaration of business policies and guarantees, in an effort to ensure absolute satisfaction for our clients by exceeding expectation and providing peace of mind.
SMS in case of SOS
I, Saman Janparvar, CEO of DCXPERT, declare that I am providing my personal cell phone number to address any issues or concern in case of emergencies. 703.677.7960
100% Satisfaction Guaranteed
We declare that no payment should be accepted until the client is 100% satisfied with the provided services.
We declare absolute highest UP-TIME rate of 99.99% for our Premium Web Hosting servers to prevent service interruptions.
5 Stars Support
We declare that we provide free 24/7/365 service support over the phone and via e-mail with fast response for our clients.
We declare that with our open door policy, clients should be able to reply to the auto generated e-mails (such as invoices, payment remainders, etc.) with any questions or concerns they might have.
No Long-Term Contract
We declare that clients with recurring services shall not be forced to sign a long term contract and should have the option of choosing monthly, seasonal, bi-yearly or yearly terms for no extra fees.
Any Time Money Back
We declare that clients are entitled to refund for the remainder of their long-term contract for recurring services in case of cancelation or transfer.
No Late Fees
We declare that clients shall not be charged late fees, and failure to make on time payment shall not result in suspension or interruption of service, for clients who have informed us prior to due date.