Frequently Asked Questions

You may find the answers to some of your questions among these frequently asked questions. If you weren’t able to find your answer here, we encourage you to contact us and we will get back to you with a solution.

Billing

Billing

What are your late fee or late payment policy?

At DCXPERT, we realize that errors happen when it comes to payment. For that, we do not charge any late fees. In fact, as declared in our Policies & Guarantees, we promise no suspension or interruption of service, as a result of failure to make on time payment for clients who have informed us prior to due dates.

What methods of payment do you accept?

We accept all major credit cards (MasterCard, Visa, American Express and Discover), personal and business checks, and PayPal.

For immediate payment, you may click on my credit card information) to update your preferred form of payment.

Personal and business checks must be written in order of ‘DCXPERT’ and may be mailed to our home office at ‘1207 N Argonne Ave, Sterling, Virginia, 20164’. Checks may take up to 7 days.

For those who prefer PayPal, they may submit their payment to ‘[email protected]’ via Paypal.com or PayPal app.

Unfortunately, we do not accept cash as a method of payment.

Why did I get a charge on my credit card from “BANKCARD BTOT DEP 121116 524771001301363 DCXPERT LCC”?

You are subscribed to one our services such as Premium Web Hosting. If you believe there was a mistake, please contact our billing department to resolve your issue.

Why did I get a charge on my credit card from “DCXPERT LLC PAYMENT”?

You are subscribed to one our services such as Premium Web Hosting. If you believe there was a mistake, please contact our billing department to resolve your issue.

General

general

How can I stay in touch?

You can e-mail us or Follow us on Facebook, Twitter, Instagram, Google+, Pinterest, and Yelp.

What are you prices for I.T Technical Support?

We offer technical support in 3 ways: On-site, over the phone, and via email. You may click on I.T. Technical support for price listing.

What are your late fee or late payment policy?

At DCXPERT, we realize that errors happen when it comes to payment. For that, we do not charge any late fees. In fact, as declared in our Policies & Guarantees, we promise no suspension or interruption of service, as a result of failure to make on time payment for clients who have informed us prior to due dates.

What are your prices for Premium Web Hosting?

Our Premium Web Hosting costs 7.99/Mo, which includes, unlimited disk space, unlimited bandwidth, unlimited SQL database, unlimited email accounts, and many more features [List of All Features].

What are your prices for web design and development?

DCXPERT does not believe in one-size-fit-all solution. Since every website is unique, our fee is determined by your vision of your new website. You may click Request a Quote for Website Design and Development for more info.

What if I’m not satisfied with premium website Hosting services?

Clients who are dissatisfied with the Premium Web Hosting will received refund for the remainder of their services. In addition, we provide complimentary consultation and full transfer of existing website into preferred server.

What if I’m not satisfied with Website Design & Development services?

As mentioned in proposal, our clients are not financially obligated until the project is 100% finalized and they are 100% satisfied with the outcome.

What services do you provide?

We offer a wide range of services to provide a solution to your cyber needs such as Domain Solution, Premium Web Hosting, Website Design and Development, Search Engine Optimization, Smartphone Application Development, and I.T. Technical Support.

Where are you located?

DCXPERT’s headquarter is located in Washington D.C., however we provide services worldwide.

Who is DCXPERT?

Established on October 22nd of 2010, DCXPERT is a cyber service company, headquartered in Washington D.C. and has been serving small and growing businesses, entrepreneurs, non-profits, startups, and enterprise level businesses all around the world. DCXPERT is your one stop solution to your technology needs and is committed to provide fully supported services by a professional and knowledgeable 5 STAR support team. DCXPERT is your tech savvy best friend in the digital world is here to advise and guide you in every step of the way.

Why do we offer a No Long-term contract for our clients?

At DCXPERT, we believe that our clients should feel comfortable choosing our services and not be obligated to sign long term contracts. Clients may choose to sign up for Monthly (Pay-as-You-Go) services or choose Quarterly (Every Three Months), Semi-Annually (Every Six Months), Annually (Every Year), Biennially (Every Two Years), or Triennially (Every Three Years).

Policy

Policy

What are your late fee or late payment policy?

At DCXPERT, we realize that errors happen when it comes to payment. For that, we do not charge any late fees. In fact, as declared in our Policies & Guarantees, we promise no suspension or interruption of service, as a result of failure to make on time payment for clients who have informed us prior to due dates.

What if I’m not satisfied with premium website Hosting services?

Clients who are dissatisfied with the Premium Web Hosting will received refund for the remainder of their services. In addition, we provide complimentary consultation and full transfer of existing website into preferred server.

What if I’m not satisfied with Website Design & Development services?

As mentioned in proposal, our clients are not financially obligated until the project is 100% finalized and they are 100% satisfied with the outcome.

Why do we offer a No Long-term contract for our clients?

At DCXPERT, we believe that our clients should feel comfortable choosing our services and not be obligated to sign long term contracts. Clients may choose to sign up for Monthly (Pay-as-You-Go) services or choose Quarterly (Every Three Months), Semi-Annually (Every Six Months), Annually (Every Year), Biennially (Every Two Years), or Triennially (Every Three Years).

Technical

technical

What are your Nameservers (DNS)?

Ns1.dcxpert.com
Ns2.dcxpert.com